Privacy Policy
1. Introduction
Funstar Digital ("we", "us", "our") operates the FieldForge mobile application and related services ("Service"). We are committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Australian Privacy Act 1988.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you use FieldForge.
2. Information We Collect
2.1 Information You Provide
We may collect:
- Name
- Email address
- Phone number
- Business name
- Business address
- Customer details you enter (names, phone numbers, addresses)
- Job, quote, invoice, and scheduling information
2.2 Automatically Collected Information
When you use the app, we may collect:
- Device information (device type, OS version)
- App usage data
- Log data and error reports
- Location data (only if enabled, for job and scheduling features)
2.3 Payment Information
- We do not store credit card details.
- Payments are processed securely by Stripe. Stripe may collect payment and identity information directly in accordance with their privacy policy.
3. How We Use Your Information
We use your information to:
- Provide and operate the FieldForge service
- Create and manage quotes, jobs, and invoices
- Enable payment processing via Stripe
- Communicate with you about your account
- Improve app functionality and reliability
- Comply with legal and regulatory obligations
4. AI & Automated Processing
FieldForge uses AI features to assist with:
- Photo-based job analysis
- Service recommendations
- Workflow suggestions
AI processing is used only to assist you and does not make automated decisions with legal or financial impact without your control.
5. How We Share Information
We only share data with trusted service providers where necessary:
- Stripe – payment processing
- Firebase (Google Cloud) – data storage, authentication, analytics
- AI service providers – image and text analysis (data processed securely)
We do not sell your personal information.
6. Data Storage & Security
- Data is stored securely using industry-standard cloud infrastructure
- Encryption is used where appropriate
- Access is restricted to authorised systems only
- Despite best practices, no system is 100% secure. You use the Service at your own risk.
7. Data Retention
We retain personal data only as long as necessary to:
- Provide the Service
- Meet legal and accounting requirements
- Resolve disputes
You may request deletion of your data at any time (see Section 9).
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent where applicable
9. Data Deletion Requests
To request access or deletion of your data, contact:
Email: support@funstarstudios.com
We aim to respond within a reasonable timeframe.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy:
Terms of Service
1. Acceptance of Terms
By accessing or using FieldForge, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
2. The Service
FieldForge is a field-service management application that allows users to:
- Create quotes, jobs, and invoices
- Schedule work
- Track job completion
- Accept payments (via Stripe)
- Use AI-assisted tools for estimating and workflow support
3. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use this Service.
4. Accounts
You are responsible for:
- Maintaining the confidentiality of your account
- All activity that occurs under your account
- Ensuring information you provide is accurate
5. Payments & Subscriptions
5.1 Subscriptions
Some features may require a paid subscription. Pricing and billing terms are presented within the app.
5.2 Payments
Customer payments are processed via Stripe. Funstar Digital does not control or hold customer funds.
5.3 Refunds
Unless required by law, subscription fees are non-refundable. Any refunds are at our discretion.
6. Acceptable Use
You agree not to:
- Use the Service for unlawful purposes
- Upload false, misleading, or illegal content
- Interfere with or disrupt the Service
- Attempt to reverse engineer or abuse the system
7. AI Features Disclaimer
AI features are provided as assistance only. You remain responsible for:
- Pricing decisions
- Job execution
- Compliance with laws and safety requirements
We do not guarantee accuracy of AI outputs.
8. Intellectual Property
- All content, trademarks, and software associated with FieldForge remain the property of Funstar Digital.
- You retain ownership of your business data.
9. Termination
- We may suspend or terminate your account if you breach these Terms or misuse the Service.
- You may stop using the Service at any time.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- Use of the Service is at your own risk
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.